Ticket Office Advisory Services

Your business is selling tickets. Our business is saving you time and money.

The James Moore team brings efficiency to your operations at a time when short-staffed departments need it the most. The result? More revenues for your program. See how we can help!

What's in it for you?

Our knowledge of ticketing platforms like Paciolan and Ticketmaster, as well as university general ledgers such as PeopleSoft, Banner, Workday, and Blackbaud, means we know how to get the most out of your ticket sales reporting. And that leads to big benefits to you.

Icon of a finger poking a ripple.

Prevent Fraud By...

Prevent Fraud By...

Reviewing internal control vulnerabilities within your processes

Segregating duties between your ticket office and business office

Evaluating IT controls within your ticketing software

Reassigning responsibilities in times of talent shortages or downsizing

Icon of two individuals holding hands.

Save Time By...

Save Time By...

Improving business processes to maximize efficiency

Developing a crosswalk between your ticketing software and general ledger

Utilizing technology for timely financial reporting

Breaking down silos across your department units and campus

An icon of a presentation board.

Increase Revenue By...

Increase Revenue By...

Redirecting saved time to revenue generating activities

Leveraging data for targeted fan engagement

Considering strategic partnerships to maximize efforts

Learning best practices implemented across the industry

Approach to Advisory Services

We understand your needs go beyond financial reporting, so we provide solutions that go beyond what a traditional CPA offers. With your teams spread so thin these days, it’s tough to find time for the tasks that keep your athletics department going. Partnering with us means we can tackle them for you.

That’s where our Ticket Office Advisory services come in to play. Sometimes you just need the advice of an industry expert, or you may need help with a particular project. Regardless of which, we take a holistic approach to help you transform your organization and get sustainable results.

Our team provides a fresh look at your current business practices through two lenses:

Peace of Mind:

We provide a closer look at select areas of concern that’s more customized than an NCAA agreed-upon procedures, but without the sweeping examination of an audit. We know even the most subtle red flags that can signal a bigger issue.

By putting our experience to work, you can have peace of mind as you develop solid business practices in your ticket office.

Operational Excellence:

Tackling internal controls is a challenge unto itself. When you couple that with redundant processes and wasted efforts, it costs time and money. We can help you identify ways to better utilize your resources so you can redirect them to the things that matter most—serving your student-athletes and engaging with fans.

We offer the best of both worlds to help you balance strong internal controls with efficient processes. We do this by collaborating with your team to make sure you’re developing processes that not only protect against vulnerabilities, but also ensure proactive, timely and streamlined operations.


We define our approach to advisory as “one size fits one.” We listen carefully to your priorities and customize our service delivery to bring the most value to you.

Each of our service packages is designed with three phases in mind to support our holistic approach: Discover, Define, and Deliver.

How much we do is up to you. We can offer you the basics, premium service, or meet you somewhere in the middle. Download our Ticket Office Advisory Services brochure to learn more.

Contact us today for a custom quote!

Services can be customized for special considerations....

Box Office Settlements
Mobile Transactions
Booster Contributions
Premium Seating
Group and Comp Tickets
Ticket Pricing Strategies

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Could Your Athletic Department Use an Extra $300,000?

Do you have fear of missing out on revenue for your athletic department? We understand your FOMO. Our knowledge, commitment and service offerings run deep. It is our aim to give you peace of mind that yields positive results you’ll feel for years to come. See how we helped a major D1 university find a quarter of a million dollars in uncollected booster contributions! And, find out how one wrong number in a calculation makes a big difference in grants-in-aid revenue distribution.

Hi, we are James Moore & Co.

At James Moore, we're passionate about many things. The success of your collegiate athletic department is at the top of that list. That's why we have a team of CPAs and consultants who are experts in your industry. It's our aim to partner with you to find the right solutions that will yield positive results you'll feel for years.

At James Moore, we're dedicated to collegiate athletics. Just like you.

USA map highlighting all of James Moore's collegiate athletics partners.
Katie Davis

Katie Davis, CPA, LSS Certified


With nearly 20 years of experience, Katie is a partner at James Moore and dedicates a majority of her time serving higher education institutions, collegiate athletic departments, foundations and other university-related organizations. She leads the firm’s Higher Education and Collegiate Athletics industry teams, which serve more than 100 higher education organizations (including 40+ athletic departments) nationwide. She is an active member in CABMA and NACUBO.

Katie’s work in higher education goes beyond traditional accounting services. As a thought leader and valued advisor in the industry, she drives discussions on the issues faced by colleges and universities nationwide. Her passion is in the collegiate athletics niche, and she is nationally recognized as an advocate for the financial voices in the business of college sports. She co-hosts the firm’s News & Brews Sports Biz podcast series and makes regular appearances on other industry broadcast programs and publications. Katie works closely with her clients and enjoys bringing solutions to them that improve their operations and redirect their limited resources to the things that matter most. Certified in Lean Six Sigma, she helps her clients create efficient, thorough and sustainable systems for long-term success.

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Ken Kurdziel

Ken Kurdziel, CPA


Ken has nearly 30 years of experience providing accounting, auditing and consulting services. He also contributes to the firm’s strategic planning and implementation of tactical items and oversees the daily administration of the office.

As a key member of the firm’s Higher Education Services Team and a noted thought leader in the industry, Ken does a great deal of work with university-related entities such as foundations, athletic associations and booster organizations. His efforts drive strategic business development activities and new trends in higher education and university-related nonprofit organizations. His experience with auditing their investments, his understanding of their fundraising processes and his knowledge of agreed-upon procedures and internal controls makes him a valuable resource for our clients in that industry. And as co-host of our firm’s News & Brews Sports Biz podcast, he advocates for the financial voices in collegiate athletics and discusses the latest developments in the business of college sports.

Ken is a member of the American Institute of Certified Public Accountants, the Florida Institute of Certified Public Accountants, the College Athletic Business Management Association, and the National Association of College and University Business Officers. He is a past president of the FICPA Chapter of North Central Florida. He also generously gives back to the community through his involvement with United Way of North Central Florida (where he previously served as Board Finance Chair).

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Shane Metzler

Shane Metzler, CPA

Senior Manager

As an audit manager with several years of experience, Shane is responsible for running and supervising audit engagements, planning and performing fieldwork, and reviewing the work of audit staff. He also facilitates team development and builds client relationships.

Shane’s work is concentrated primarily with our Collegiate Athletics and Higher Education Services teams. He has extensive expertise with NCAA agreed-upon procedures engagements and has worked with nearly 20 athletic departments across the country in this capacity. He is also a member of our Construction Services team and helps our clients in that industry make sure their financial reporting is in compliance.

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