Working with the James Moore Healthcare Team: Frequently Asked Questions

Healthcare organizations need partners they can trust. After all, the work of healthcare professionals is vital to our communities. You keep us, and our families, strong and healthy; it’s important you have someone doing the same for your business.

At James Moore, we’re passionate about supporting healthcare organizations, from private and group physician practices to federally qualified health centers. Our team has decades of experience serving healthcare organizations across Florida and beyond. And in that time, we often hear similar questions from prospective clients.

We’ve compiled some of the most important of these questions and summarized our answers. The intention? To take a more proactive approach toward answering your questions — just like we take a proactive approach to helping our clients build healthier healthcare organizations.

Everything You Need to Know About Working with the James Moore Healthcare Team

James Moore’s healthcare practice provides a wide range of services. If you need simple bookkeeping or someone to prepare your tax return, we can certainly help. But where we really excel is in serving as long-term strategic partners who can help you build a better business.

To demonstrate that point, we’re answering some of the most common questions we hear from our prospective clients. Got a question we haven’t answered here? We’d happily answer it one-on-one: just contact our team to set up an introductory meeting.

1. Who Will I Work With?

We’re firm believers that our healthcare practice is the perfect size. We’re large enough to handle the complexity that characterizes healthcare accounting, but small enough to provide you with a highly personalized client experience.

Two partners lead our healthcare practice: Jay Hutto and Rebeca Denahan. Depending on the nature of the support you need, one of them will likely take point on your business, and they’ll be ably supported by our team of CPAs, tax managers and other professionals. You’ll have a consistent point of contact who invests the time in truly getting to know you and your business so we can serve you best.

We’re a large firm with five locations across Florida and close to 300 employees. If you have more specialized needs, such as a complex tax issue or a specific technology challenge, we’ve got the resources to handle it in house for a consistent, streamlined experience.

2. What Expertise Do You Have in Healthcare?

At James Moore, our healthcare practice has long been central to the identity of our firm. Our team brings over five decades of experience advising organizations across a wide range of sectors in the healthcare industry.

What exactly does that experience look like? Jay has been with James Moore for over 30 years, and Rebeca has worked here for more than 10 years. In that time, our leaders have developed extensive skills, knowledge and relationships in the healthcare industry and are keen to share those insights with our clients.

We believe in sharing our knowledge openly in the hope that you’ll find value, regardless of whether you’re a James Moore client. Our AccountingRx series regularly releases new episodes tackling the most important issues affecting our healthcare clients. We also host webinars, publish articles and share our insights on social media platforms.

Sign up today to stay up to date with the latest insights from our healthcare team.

Our results speak for themselves. It’s always our goal to deliver a positive return on our client’s investment in us. Here’s one example: When a physician in a large group practice noticed her income was declining, she hired James Moore for a revenue cycle enhancement project. After assessing the practice’s revenue cycle and implementing several improvements, we were able to increase the practice’s profits by 900% — a huge return that continues to pay dividends to this day.

3. What Types of Healthcare Organizations Do You Work With?

At James Moore, we’re proud to serve organizations working across practically every segment of medicine. We work with organizations including:

• Private and group physician practices
• Dental practices
• Federally qualified health centers
• Hospitals and health service providers
• Urgent care centers and outpatient clinics
• Home healthcare agencies
• Nursing homes and assisted care facilities

We also serve a wide variety of clients in the broader healthcare field — from medical device, biotechnology and life science companies to clinical labs, pharmaceutical companies, nonprofits and more.

4. How Much Does It Cost?

As with many questions, the answer is “it depends.”

From our perspective, there’s a balance between one-size-fits-all packages and completely bespoke engagements. We’re happy to tailor our approach to match the needs of your business. At the same time, we know our clients value the consistency and predictability that predefined packages offer. We’ll be as involved as you need us to be and help you build the package that best fits the needs of your healthcare practice.

We make extensive use of technology to ensure our professionals are spending their time on the tasks that move the needle for your business. Our tech stack helps us –– and you –– take a more efficient approach to accounting, and we’ll do all the legwork to integrate your systems and ensure everything is set up for you to be successful.

If you’re looking for a more specific answer on pricing, get in contact with us today. We’re more than happy to discuss your needs, share how we can help and explain our pricing.

5. What’s Your Approach to Client Service?

At James Moore, we’re committed to serving as strategic advisors to our clients. And part of that is being brilliant at the basics; when you call or email us, you can be sure we’ll get back to you quickly.

But another part of our approach is centered on taking a long-term, proactive approach toward building for success. It’s our role to help you identify potential issues before they occur and offer innovative solutions that keep your practice strong and healthy.

It’s an approach that we’ve found resonates with our clients. Here’s what our clients have to say about their experiences working with the James Moore healthcare team:

“I have been extremely impressed with the service and expertise provided by James Moore. Anytime we have a question or need assistance, we know we can count on their team for prompt, knowledgeable support… It’s clear they have a wealth of experience working with medical practices like ours.”

Lambert Vaes, CFO at SIMEDHealth

“When I opened my medical practice in 2006, I had no idea on how to set up my internal accounting. I was referred to James Moore & Co. and the relationship with them has been great. They have guided me all the way and connected me to financial advisors and banks who have helped my business grow.”

Lawrence Adu, M.D., CEO at Cedar Healthcare

James Moore: Experienced Healthcare CPAs and Advisors

We’re always on the lookout for new healthcare organizations that we can help serve with accounting, tax, and advisory solutions. Whether you’re striking out on your own with a new practice, in the market for a new CPA firm, or have an urgent issue you need expert guidance with, our team is here to help.

If you’re interested in learning more about working with the James Moore Healthcare team, reach out to an advisor today.

All content provided in this article is for informational purposes only. Matters discussed in this article are subject to change. For up-to-date information on this subject please contact a James Moore professional. James Moore will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within these pages or any information accessed through this site.